Quick Summary:
○ Jacksonville restaurants are losing up to 30% per order to third-party apps like DoorDash and Uber Eats.
○ Many are switching to direct online ordering systems to keep more profit.
○ Benefits include: no commission fees, full control of branding, and customer data ownership.
○ Success comes from building mobile-friendly websites, offering first-time order incentives, and educating customers about ordering direct.
○ Our team helps Jacksonville restaurants set up these systems with custom websites, loyalty tools, and local SEO.
How Jacksonville Restaurants Are Cutting Commission Fees and Keeping More Profit in 2025
Third-party delivery apps were once seen as a lifeline for small restaurants, but in 2025, many Jacksonville restaurant owners are realizing those apps are eating away at their bottom line. With commission fees ranging anywhere from 15% to 30% per order, it’s no wonder local restaurants are searching for better solutions that allow them to serve their customers—without sacrificing their profits.
If you’re a Jacksonville restaurant owner, this post is for you. We’ll break down how forward-thinking local businesses are cutting out third-party middlemen, increasing their direct orders, and keeping more of their hard-earned revenue.
The Real Cost of Third-Party Delivery Apps
Apps like DoorDash, Uber Eats, and Grubhub make it easy to get your food online, but the hidden costs add up fast. For every $20 order, you could be giving away $4–$6 in commission fees. And that’s not even including marketing fees or customer refunds you’re forced to cover.
Jacksonville restaurant owners in areas like Riverside, Southside, and San Marco are finding themselves stuck—forced to choose between exposure and profitability. But it doesn’t have to be that way.
The Shift Toward Direct Ordering Systems
Savvy restaurants in Jacksonville are investing in direct ordering systems—websites that allow customers to order straight from the restaurant without going through a third-party platform.
These systems come with huge advantages:
Zero commission fees
Complete control over your menu and pricing
Ability to collect and keep customer data
No competition from other restaurants on the same app
Some restaurant owners are even using QR codes and flyers to promote their online ordering system in-store, on delivery packaging, and in local marketing campaigns.
How to Make the Switch (Without Losing Customers)
Switching away from third-party platforms doesn’t mean you have to lose visibility—it means you have to build better loyalty.
Here’s how Jacksonville restaurants are doing it:
1. Create a user-friendly ordering website – Mobile-friendly, easy to navigate, and fast-loading.
2. Promote your direct ordering link – Use table tents, receipts, email newsletters, and social media.
3. Offer first-time direct order incentives – Give 10% off or a free drink for customers who order directly.
4. Educate your audience – Let customers know that by ordering directly, they’re helping support local jobs and better food quality.
Why Now Is the Best Time to Switch
Consumers in Jacksonville are becoming more aware of the cost these platforms place on their favorite local restaurants. Many are happy to order directly if it’s just as easy—and often cheaper.
By acting now, you can:
Take back control of your margins
Create repeat customers through loyalty programs
Build a brand that stands out in your neighborhood
We Help Jacksonville Restaurants Ditch the Fees—Without Losing Sales
Our mission-driven organization helps local restaurants across Jacksonville transition from high-fee platforms to self-owned, branded online ordering systems.
We handle everything from:
Website development
Mobile-friendly menus
Integrated payment processing
Loyalty program setup
Local SEO so you’re still found on Google
📞 Book your free strategy consultation today to learn how we can help your restaurant increase profits, keep your customers loyal, and grow sustainably—right here in Jacksonville.
